FA Qs

Frequently Asked Questions

General Questions

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What’s the difference between a day-of event assistant and a day-of event coordinator?

We are event assistants, meaning we are there to help with anything you may need on the day of your event. We can help with coordination on the day of the event, but we do not coordinate any event details beforehand. For example, we do not contact vendors to confirm timelines, but we can help coordinate with the vendors once they arrive on-site.


Do you plan full events?
No, we specialize in event assisting. For example, you create the timeline, book your vendors and venue, and provide the decor. Then, we help ensure everything runs smoothly, vendors know where to set up once they arrive, and help decorate the venue on the day of your event! You bring the vision, and we help execute it smoothly.


What types of events do you assist with?
We assist with weddings, corporate events, private parties, baby showers, bridal showers, and more. If you’re unsure about your particular type of event, feel free to ask if we are available!


Do you work Sunday events?
Unfortunately, we do not work any events on Sundays. We are happy to help you any other day of the week (even on select holidays)!

Booking & Payment

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How far in advance should I book?
We recommend booking as soon as possible to secure your date. This gives us enough time to finalize details and ensure everything is ready for your event. Last-minute bookings may be accommodated depending on availability and may incur a rush booking fee.


Do you offer flexible payment options?
Yes! When making a payment, you can use a credit/debit card, ACH bank transfer, and both Klarna and Affirm as “buy-now, pay-later” options.


Do you require a deposit?
Yes, a non-refundable deposit is required to secure your event date. The amount you pay will be applied to your final bill!


Am I required to pay a tip?
No! You are not required to pay a tip, but if you enjoyed the service that was provided, then a tip is always greatly appreciated. 100% of tips go directly to the assistant(s) who worked at your event. You can tip while paying your deposit, on the day of your event, or after while paying the final bill.


Is there a minimum number of hours required?
Yes, a minimum of 2 hours is required to book with us.


Do you charge extra for travel?
Yes, we charge per mile for events outside a 30-mile radius of Spanish Fork. Rates are affordable but will depend on how far away your event is. Any travel fees will be included in your proposal.

Event Day & Services

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Will you coordinate with my vendors?
Yes, we can help coordinate the vendors on the day of your event, but we do not coordinate the vendors before the event.


Will you set up and clean up at my event?
Absolutely. As event assistants, we help with setup, including decor placement, and post-event cleanup.


Do you help with decorating?
Yes, we assist with decorating based on your provided materials and instructions. However, we do not provide any decorations to be used.


Will you stay for the entire event?
Yes, we can be there during the whole duration of the event. We can also just be present for setup, event coordination, and cleanup, depending on your needs.


Do you have any task limitations?
We will help you with almost anything you need on the day of your event, but we do have a few things that we will not do. These things include: serving alcohol, supervising children/pets, lifting or carrying excessively heavy items alone, climbing tall or unstable ladders, hauling trash or waste off-site, cooking new food, or operating vehicles that are not owned by us.


Do you provide an “event emergency” kit?
Yes! We will bring a backup kit to your event that may include: safety pins, small med-kit, scissors, tape and superglue, cake cutting knife/server, sewing kit, grooming tools, a small amount of utensils and plates and more. If you're missing something at your event, ask your event assistant and they may already have it! Please note that these items are to be used only as backups and should not be relied upon.

Cancellations & Changes

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What if I need to cancel or reschedule?
Events can be rescheduled as long as we’re available on the new event date. Deposits are non-refundable, but you may apply it toward a future booking.


What if I cancel within 7 days of the event?
If you cancel your event within 7 days, then you will be charged $50 per assistant that you booked. For example, if you booked 3 assistants for your event, the fee would be $150. Please also keep in mind that your deposit is still non-refundable.


What if I cancel on the day of the event?
If you need to cancel on the day of your event, then we will charge the full amount that was agreed upon in your proposal. Under extreme circumstances, we may issue a partial refund, but this is up to our discretion and should not be expected.


What happens if an unexpected issue arises on the event day?
Our job is to problem-solve on the spot. We will do everything we can to handle unexpected challenges, from late vendors to last-minute changes or missing items. Let us handle it!

Still have questions?

Please feel free to send us an email if you're still unsure about something.
We are happy to help in any way we can!

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